Terms
The service
TWELVEBAYS CREW is a local support service for yacht crews and their guests in Göcek: shopping, laundry, interior cleaning, transfers, restaurant reservations and special requests. We do not carry out technical, mechanical, electrical or repair work on yachts and we do not give medical advice.
Requests and confirmation
Sending a request through this website or on WhatsApp is not a binding order. Every request becomes binding only after we confirm availability, timing and estimated cost. Reservations arranged on your behalf depend on the availability of the venue or provider.
Substitutions
If an item is unavailable, we offer a replacement and only proceed after your approval, unless you tell us otherwise in your request.
Our role and third-party providers
Depending on the request, we may purchase goods, perform a local support task or coordinate an independent restaurant, laundry, transfer, retailer or other provider. Third-party services remain subject to that provider's availability, rules and lawful terms. We remain responsible for our own obligations and do not exclude rights that cannot legally be excluded.
Prices
Before payment we confirm the service, total price including applicable taxes, our service fee and any known delivery or third-party cost. No extra charge is payable unless disclosed and accepted. [PLACEHOLDER — insert the actual pricing, service-fee and tax structure.]
Payment and start of performance
Where offered, payment is made through a secure iyzico link. We begin purchasing, booking or performing only after payment is confirmed, unless we expressly agree otherwise. A payment acknowledgement is not itself confirmation that a third-party reservation or unavailable item has been secured. [PLACEHOLDER — confirm accepted methods, payment timing, invoicing and refund process.]
Delivery, timing and access
Times are estimates until expressly confirmed. You must provide accurate marina, berth and contact details and ensure safe, lawful access to the yacht. Please inspect deliveries promptly and report missing, damaged or incorrect items without unreasonable delay. Mandatory rules on delivery and transfer of risk remain unaffected.
Withdrawal and cancellations
Consumers entering a distance contract generally have a 14-day right of withdrawal under Turkish consumer law. Statutory exceptions may apply, including goods prepared to personal requirements or liable to deteriorate rapidly, certain date-specific catering or leisure services, and services begun before the withdrawal period ends with the consumer's prior express request and acknowledgement. Nothing here removes a mandatory consumer right. [PLACEHOLDER — implement and confirm the withdrawal form, notice address, early-performance consent, cancellation deadline, third-party charges and refund workflow before taking consumer payments.]
Problems, refunds and liability
Tell us promptly if our service is incomplete or defective so we can investigate and, where appropriate, re-perform, correct, reduce the price or refund in accordance with Turkish law. We are not responsible for loss caused solely by incorrect information, unsafe access, unlawful instructions or events outside reasonable control. We do not exclude liability for intent, gross fault, injury, mandatory consumer rights or liability that Turkish law does not permit us to limit. [PLACEHOLDER — lawyer to confirm any lawful financial cap for non-consumer business customers.]
Customer responsibilities and prohibited requests
You confirm that you are authorised to place the request and provide the yacht and contact details. Requests must be lawful and safe. We may refuse alcohol, tobacco, medicines requiring a prescription, controlled goods, unsafe access, misleading information or any request that would breach law, marina rules or third-party rights.
Force majeure
Neither party is liable for delay caused by an event beyond reasonable control, including severe weather, marina restrictions, transport interruption, official measures or supplier closure. We will inform you where practicable and seek a reasonable alternative; mandatory refund rights remain unaffected.
Complaints, law and severability
Send complaints to info@twelvebays.com. Turkish law applies. Consumers retain the right to apply to the competent Consumer Arbitration Committee or Consumer Court. If one provision is invalid, the remainder continues to apply. Translations are provided for convenience; mandatory rights and the interpretation required by Turkish law prevail. [PLACEHOLDER — Turkish lawyer to confirm jurisdiction wording and the authoritative-language clause.]
Contact
Kaan Ugan — TWELVEBAYS CREW
Altıntaş Mah. Manolya Sk. No: 21, 48770 Dalaman / Muğla, Türkiye
+90 536 287 55 41 · info@twelvebays.com
Vergi No: 8850576633